Exceptional computer and IT support solutions to complement all business structures
BUSINESS IT SUPPORT SYDNEY, IT SERVICES SYDNEY
Techstream Solutions specialises in providing comprehensive IT support services to our corporate clientele. Our aim is to deliver exceptional support services to complement businesses of all sizes, from start-ups to enterprises including support for in-house IT Departments. Our Systems Engineers are readily available to deliver innovative support services Australia wide through the following support models:
Our IT support services
Remote Help Desk Support
Clients are offered the convenience to contact our Help Desk and speak directly with an IT support engineer for assistance with any computer software or PC issues.
Online Support
No matter which part of the world you are located, if you are connected to the internet you can get connected to a Techstream Solutions technician. The convenience and efficiency offered by online support means a technician can be assessing IT issues as soon as your service ticket has been lodged.
Onsite Support
Technicians and System Engineers are readily available to attend a client’s workplace to assess their workplace environment and resolve any issues that could not be resolved remotely.
Pay As You Go
A break/fix support service allows customers who haven’t entered a Managed Service Agreement with Techstream Solutions to still have the opportunity to utilise our professional support services on a “Pay as you go” basis when IT issues arise.
Managed ITC Support Packages
Techstream Solutions understands that each business is unique. Our approach when developing IT support packages is to listen to our clients, acknowledge their requirements and most importantly understand and assess their IT environment. Once a thorough analysis is completed, our Systems Engineers will develop a flexible support package based on your requirements and budget.
Overall, our range of monthly IT support packages are designed to make it easier for you to identify the best solution that meets all the needs and expectations of your office.
Alternatively you are able to choose from one of our three tiered Support Stream Packages (details below).
Business IT Solutions
Techstream Solutions recognise that clients have different requirements when providing ITC services and support. For this reason, we have successfully developed our three tiered Support Stream Packages. Charged at a fixed monthly rate, these packages are designed to offer flexibility, value for money and varied levels of support services to meet the expectations and requirements of organisations no matter what their size may be. Whether you require basic support, wish to design your own support package, or are after an all-encompassing ITC solution, Techstream Solutions has your business covered.
For further details and full package inclusions, email [email protected] or speak with a consultant on 1300 304 630.
WHITE STREAM PACKAGE
White Stream is designed for businesses who require flexible ITC support service and consultancy solutions on a needs basis with the benefits of a no locked in contract. Enjoy a comprehensive range of technological resources available to utilise whenever may be required.
Package benefits
:: Proactive monitoring
:: Access to a local Help Desk support team
:: Free on-going consultancy
:: No locked in contract
GREEN STREAM
Green Stream is highly recommended for businesses who are searching for a comprehensive ITC service and support solution with the flexibility to tailor your specific requirements to suit your business. It is ideally suited for businesses with limited or no support infrastructure, whereby you enjoy the freedom to design your own package based on a comprehensive selection of support services.
Does your business require :
:: Infrastructure and network implementations
:: On-going technical support
:: Bespoke and industry based software support
:: Assisting existing internal technology departments
STREAM 360
Stream 360 is an all-encompassing monitoring, support and maintenance package designed for businesses of all sizes. Stream 360 allows Techstream Solutions to effectively become your “ITC Department”, taking over the stresses and management of your day to day technology environment.
Package benefits
:: Local priority Help Desk support
:: Proactive monitoring and maintenance
:: Industry leading security and policy based protection
:: Business development consultancy
Business IT Support Sydney
Techstream Solutions are Sydney IT consultants located in the business district of Frenchs Forest on the Northern Beaches. We are proud of our reputation for providing a bespoke IT support service to our clients. With a dedicated computer support help desk and easy ticket management system, our highly experience consultants and engineers are readily available to provide effective ITC support assistance. After all, we understand that downtime can be stressful and frustrating. Our aim is to ensure your workplace environment is running at maximum efficiency and any ITC issues are resolved swiftly by our support team. Our experts can attend to all your business computer support requirements including managed IT, cloud services, backup and recovery, and cryptolocker decryption security. Our IT consultants can manage every aspect of your ITC infrastructure projects and upgrades.
