Case Study | Optimising Business Operations with Managed Services

Managed Services


Optimisation of Business Operations with Engagement of Managed Services Provider

Client Background:

Small to medium-sized Accountancy firm located on the North Shore. They provide a range of accounting, tax, and financial consulting services to individuals and businesses. Established in 2010, the firm employs 30 accountants and support staff. Despite its solid reputation and growing client base, they faced several operational challenges related to IT management and data security.


  • IT Infrastructure Management
    The firm struggled with outdated IT infrastructure, leading to frequent system downtimes and inefficiencies.
  • Data Security and Compliance
    Ensuring the security of sensitive financial data and compliance was critical, but the firm lacked the necessary expertise.
  • Scalability
    The firm needed to scale its IT resources to handle increasing client data and workflow without significantly raising costs.
  • Focus on Core Services: The management wanted to focus on delivering high-quality accounting services without being distracted by IT issues.


Engaging an Managed Services Provider (MSP):

To resolve the issues they were experiencing, the accountancy firm engaged the services of Techstream Solutions.  As a leading Managed IT Services Provider, we addressed the challenges as follows:

  • IT Infrastructure Management:
    • Techstream Solutions conducted a comprehensive assessment of our client’s IT infrastructure.
    • Upgraded to a cloud-based system to ensure scalability and reliability.
    • Implemented regular maintenance and proactive monitoring of IT systems to reduce downtime.
  • Data Security and Compliance:
    • Deployed robust security measures including advanced encryption, firewalls, and multi-factor authentication.
    • Regular security audits and compliance checks to ensure adherence to financial regulations.
    • Established a comprehensive data backup and disaster recovery plan to safeguard against data loss.
  • Scalability and Flexibility:
    • Provided scalable IT solutions to accommodate the firm’s growing client base.
    • Offered flexible service plans to adjust IT resources based on the firm’s needs.
  • 24/7 Support and Monitoring:
    • Continuous monitoring of IT systems to detect and address issues before they impact operations.
    • Efficient helpdesk support for speedy resolution of IT problems.

Managed Services Achieves Results:

  1. Improved Operational Efficiency:
    • We have successfully reduced IT-related downtimes by 80%, leading to more efficient operations.
    • Streamlined IT management allowed accountants to focus on their core tasks, increasing productivity by 25%.
  2. Enhanced Data Security and Compliance:
    • Since implementation of our recommended security measures, we have achieved zero data breaches or security incidents.
    • Enhanced compliance with financial regulations
  3. Cost Savings:
    • Optimised IT spending with a predictable monthly fee for Managed IT Services, avoiding significant capital expenditures on hardware and software.
    • Leveraged cloud solutions to reduce costs related to on-premises IT infrastructure.
  4. Scalability:
    • Seamlessly scaled IT resources to handle increased client data and workflow, supporting a 30% growth in the client base without additional IT infrastructure investments.
  5. Strategic Focus:
    • Management and staff could concentrate on delivering high-quality accounting services and strategic initiatives, contributing to a 15% increase in overall business growth.


By partnering with Techstream Solutions, our client has successfully optimised operations, enhanced data security, and achieved significant cost savings. The MSP engagement allowed the firm to focus on its core services while ensuring its IT infrastructure was robust, secure, and scalable.

This case study illustrates the significant benefits that accountancy firms can gain from leveraging the expertise of Managed Service Providers to overcome IT challenges and drive business growth.

Optimising your workplace IT environment

Techstream Solutions are the experts for optimising workplace IT environments.  As your Managed IT Services Provider, our aim is to develop a trusted partnership with our clients. Furthermore, we deliver smarter solutions so you can concentrate on your core business.

Overall, we can attend to all your business computer IT support requirements including managed IT services, cloud servicesbackup and recovery,  and security. Our IT consultants can manage every aspect of your ITC infrastructure projects and upgrades.

Get in touch to discuss your computer and IT support needs